Our team of Case Transportation Specialists securely handle your cases from start to finish using private ProDirect delivery vehicles, available to practices within our delivery range for free.
Call to schedule a pickup:
888-349-3889Open Monday through Friday, 10AM to 6PM EST.
Timely and accurate case handling that is crucial to your practice. A robust and proactive case tracking system designed to keep you informed every step of the way.
Call to schedule a pickup:
888-349-3889Open Monday through Friday, 10AM to 6PM EST.
Personalized support and seamless onboarding are critical to ensuring you get the most out of our services. Our Customer Success team is passionate about helping you achieve your goals.
Call to learn more about our services:
888-349-3889Open Monday through Friday, 10AM to 6PM EST.
Behind every restoration is our in-house production line, involving quality control checkpoints at each stage and a rigorous approval process. Consistency and efficiency throughout the production process, overseen by senior technicians, ensures you and your patients receive high quality prosthetics.
Call to learn more about our procedures:
888-349-3889Open Monday through Friday, 10AM to 6PM EST.
Our team of Case Transportation Specialists securely handle your cases from start to finish using private ProDirect delivery vehicles, available to practices within our delivery range for free.
Call to schedule a pickup:
888-349-3889Open Monday through Friday, 10AM to 6PM EST.
Timely and accurate case handling that is crucial to your practice. A robust and proactive case tracking system designed to keep you informed every step of the way.
Call to schedule a pickup:
888-349-3889Open Monday through Friday, 10AM to 6PM EST.
Personalized support and seamless onboarding are critical to ensuring you get the most out of our services. Our Customer Success team is passionate about helping you achieve your goals.
Call to learn more about our services:
888-349-3889Open Monday through Friday, 10AM to 6PM EST.
Behind every restoration is our in-house production line, involving quality control checkpoints at each stage and a rigorous approval process. Consistency and efficiency throughout the production process, overseen by senior technicians, ensures you and your patients receive high quality prosthetics.
Call to learn more about our procedures:
888-349-3889Open Monday through Friday, 10AM to 6PM EST.
ProDirect customers can access their accounts via our mobile-friendly online portal, which offers essential features such as scheduling pickups, tracking cases, uploading images, requesting supplies, automating payments, and more. Available in English, Spanish, French, Italian, Deutsch, and Dutch.
Login to Portal
Our experienced design team can produce designs for both cosmetic and complex cases, allowing personalized case fabrication at no cost.
Call to discuss our personalization options:
888-349-3889Open Monday through Friday, 10AM to 6PM EST.
Our senior technicians are available for in-depth technical conversations, either by phone, text, or video call, to ensure your case is fabricated exactly as needed and you feel confident in our procedures, at no cost to you.
Call to get in touch with a technician:
888-349-3889Open Monday through Friday, 10AM to 6PM EST.
Our total remake rate is under 2% — but we still have you covered. Our technicians are always available to review and work on solutions for your difficult cases.
Call to learn more about our policies:
Learn MoreOpen Monday through Friday, 10AM to 6PM EST.
For all digital cases, we provide three printed models at no cost, including a master working model to check the occlusion, a solid model to check the contact, and a single die model to check the margin. We also provide free proprietary scan bodies for most implant systems.
Call to receive your free digital support:
Learn MoreOpen Monday through Friday, 10AM to 6PM EST.
Our experienced design team can produce designs for both cosmetic and complex cases, allowing personalized case fabrication at no cost.
Call to discuss our personalization options:
888-349-3889Open Monday through Friday, 10AM to 6PM EST.
Our senior technicians are available for in-depth technical conversations, either by phone, text, or video call, to ensure your case is fabricated exactly as needed and you feel confident in our procedures, at no cost to you.
Call to get in touch with a technician:
888-349-3889Open Monday through Friday, 10AM to 6PM EST.
Our total remake rate is under 2% — but we still have you covered. Our technicians are always available to review and work on solutions for your difficult cases.
Call to learn more about our policies:
Learn MoreOpen Monday through Friday, 10AM to 6PM EST.
For all digital cases, we provide three printed models at no cost, including a master working model to check the occlusion, a solid model to check the contact, and a single die model to check the margin. We also provide free proprietary scan bodies for most implant systems.
Call to receive your free digital support:
Learn MoreOpen Monday through Friday, 10AM to 6PM EST.
As a ProDirect customer, you gain access to a direct communication channel with our skilled lab technicians via SMS for real-time assistance on time-sensitive case-related inquiries. Share images and files to receive instant feedback and expert guidance about your restoration.
Call to learn more:
888-349-3889
As a lab that values transparency and open communication, we provide all account data, discuss account details and case procedures, and answer any questions you may have upon request. Your trust is our priority, and we strive to build strong, long-lasting relationships with our clients.
We offer expert shade matching and alteration services, handled directly at our office. Our customer service team will assist in coordinating these services with your patient, ensuring convenience and accuracy. For patients within our local area, we provide same-day service to guarantee quick and efficient results.
We are equipped to manage all cases, from standard crowns to comprehensive full-mouth reconstructions.
We offer a broad range of services, backed by extensive experience.
At the heart of every successful business lies a family. The ProDirect family encompasses our employees and the core values we uphold.
Our production capabilities, which include both domestic and global labs which are owned, managed, and operated by ProDirect, make our customer service team ready to offer practical, flexible solutions to ensure your needs are fully met in a timely manner.
To schedule a pickup or ask a question, call 888-349-3889, Monday through Friday, 10:00 a.m. to 6:00 p.m. EST.
For general inquiries, email us at info@prodirectlab.com and we will get back to you as soon as possible.
Send your case to us digitally for prompt handling using the email digital@prodirectlab.com.
Click here to log into your customer portal to make or schedule a payment on your account.
Mail us at the following address:
ProDirect Dental Lab
190 Sylvan Avenue, Suite C7
Englewood Cliffs, New Jersey 07632
For inquiries on new accounts, enter your information below and a member of our team will reach out to you soon.
